Avaya Enhances SIP in Communications Manager Avaya ( www.avaya.com) has incorporated a number of SIP enhancements into Communications Manager 5.0. The software now features embedded SIP, allowing co-residency on a single server. New SIP trunk alternate routing is also available. There is new SIP firmware for Avaya endpoints. Mobility features are also SIP-enabled, such as Extension-to-Cellular, which transparently bridges a user’s cell phone with their phone extension, and SIP Visiting User, which lets users log into and access their desk phone features from any phone on the network. A new version of the Avaya Video Telephony Solution is also now SIP-enabled, providing a more cost-effective way to deploy enterprise-class videoconferencing. Enhancements allow users to handle “ad hoc” video calls in the same way as voice calls, simply adding and forwarding both voice and video, and creating videoconferences for up to six people. A new software maintenance model is also available.
Avaya ( www.avaya.com) has announced new contact center solutions that include new SIP capabilities benefiting all facets of a contact center, including IT administrators, customer service agents working anywhere, and customers. Avaya’s new solution now provides end-to-end SIP running from the service provider trunk to an agent’s desktop phone. A new low-cost Avaya SIP phone that doesn’t require CTI middleware completes the end-to-end solution. A new SIP-based video self-service solution gives customers the ability to use video-based menus and access content using a 3G mobile device, video kiosk, or PC. Customers can see branded visual menus to choose options, or they can view videos while waiting for an agent.
The new SIP contact center phone–Avaya Agent Deskphone 16CC–gives agents essential contact center features while providing a foundation for evolving with pres-ence-based capabilities such as identifying real-time availability of experts. The phone can be set up in an agent’s home via a secure VPN for home-based agents. Other critical contact center capabilities are now available via SIP trunks as an alternative to existing ISDN trunks including the ability to pass customer calls and secure information between contact centers.
and an enhanced enterprise seamless roaming client for Windows Mobile 6 devices, including automatic reconfigu-ration and optimal call routing based on location. The release also includes flexible user configurations for users to develop ringing profiles, including options for sequential ringing, simultaneous ring, and staggered ringing, as well as time-of-day/day-of-week call routing.
Fonality, Dell Team on
IP PBX
Dell Computers ( www.dell.com) has
teamed with Fonality ( www.fonality.
com) to offer an IP PBX for the small to
medium-sized business market. Based
on the Dell OptiPlex 300 desktop server,
the Fonality PBX is targeted at busi-
nesses from five to 125 employees and
will be sold exclusively by Dell directly
and through its reseller channel. Four
SKUs have been set up: one for VoIP
only; one for analog; one for PRI; and
one for PRI+analog. All the variants will
support up to 50 concurrent phone calls
and up to 150 extensions. The Fonality
solution includes autodiscovery and
complete touchless auto provisioning.
Users will simply have to plug in and
boot up the server, then plug in the
appropriate model SIP phone into the
Ethernet network; the server automati-
cally configures the phone and assigns
it the next available extension. Dell will
sell the Aastra 4 and Aastra 9 series of IP
phones, along with Polycom’s IP 4000
Soundstation SIP Conference phone
( www.polycom.com) to complement the
Fonality solution.
NewStep Extends Enterprise FMC Capabilities NewStep Networks ( www.newstep. com) has released CSN 3. 5, the latest version of its enterprise fixed-mobile convergence platform. New features include support for SIP Presence integration, integration with enterprise applications, including Microsoft’s Office Communication Server 2007, along with a broadened range of IP-PBX support
Digium Unveils
Marketplace
Digium ( www.digium.com) has unveiled
the “Digium Asterisk Marketplace” to
give the Asterisk community of end us-
ers, developers, small businesses, and
enterprises a one-stop online destination
for all their open-source VoIP deploy-
ment needs. Located at www.digium.
com/marketplace, the Marketplace en-
hances Digium’s Technology Partners
References:
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